Frequently Asked Questions
Of course! If you live in Mesa County we can visit your home and provide support, though there are travel fees.
Yes! We can wirelessly connect to Windows devices to provide remote support.
Though every repair is different, when possible we work on your device the moment we get it. You can expect it to be fixed anywhere from 1 days to 2 business weeks.
This is not an exhaustive list of our policies but a few are as follows:
1. Data Responsibility - We do our best to protect your data, but we recommend backing up before service.
2. Password management - We may need your password to complete repairs, but we will NOT store your password after the repair is complete.
3. Abandoned Devices - Devices left unclaimed 30 days after initial drop-off may be recycled, repurposed, charged a storage fee, or sold if there is no communication from the customer.
4. Customer Consent - By leaving your device with us, you agree to allow Pluton IT to perform necessary diagnostics and repairs as discussed.
5. Fees - Our fees are subject to change and are applied at the technicians best professional opinion.
We might! Contact us at 970.433.4817 or sales@pluton-it.com and give us some details on your project, we'd love to help you.
