Frequently Asked Questions
Of course! If you live in Mesa County we can visit your home and provide support, with a travel fee as listed on our services page
Yes! We can remotely connect to Windows devices to provide support.
Though every repair is unique, we work on your device the moment we get it.
You can expect a repair to be completed anywhere from 1 day to 2 business weeks.
This is not an exhaustive list of our policies but major policies are as follows:
1. Data Responsibility - Clients are responsible for backing up all data prior to service. While we take reasonable precautions, Pluton IT is not responsible for data loss resulting from hardware failure, software issues, or necessary repair procedures.
2. Password management - We may require your password to complete repairs or services. Passwords are soley used for service purposes and are not stored after completion.
3. Abandoned Devices - Devices must be picked up within 14 days of notification that service is completed. After 14 days, a $5 per day storage fee may apply. After 30 days and documented attempts to contact the client from initial completion notice, Pluton IT reserves the right to recycle, dispose, or sell the device to recover unpaid balances. Clients are responsible for providing accurate contact information and are responsible for all outstanding balances.
4. Customer Consent - By leaving your device with us, you agree that you are the legal owner or authorized user and allow Pluton IT to perform any necessary diagnostics, repairs and services.
5. Fees - Estimates are provided when possible. If additional work is required beyond the original scope, customer approval will be obtained before proceeding. Our fees are subject to change and are applied at the technicians best professional opinion.
6. Remote Work - Remote work requires upfront payment.
7. Right to Refuse - We love to help folks all over Mesa County, but we reserve the right to refuse service, consistent with applicable laws.
8. Warranty - We do not provide any warranty with our services. Certain components purchased through us may carry manufacturer or distributor warranties.
9. Refund - Services rendered are non-refundable without management discretion.
10. Limitation of Liability - Liability for any claim shall not exceed the amount paid for the service provided.
11. Payment - We typically can take Cash, Card, Check, Venmo, Paypal, or Cashapp. Devices will not be released until payment is received.
If it involves technology, there's a good chance we can still help. From small device repair to business server troubleshooting, we've done it all.
Contact us at 970.433.4817 or christian@pluton-it.com and give us some details on your project. We would love to help you.
